We want you to be happy with your Sherbert purchase but if you decide that you aren’t – we offer full cash refunds, exchanges or store credit within 14 days from purchase.

See our refund and return policy here.

Email us at returns@sherbert.co.za to tell us you will be returning your purchase and give a brief description detailing why you want to return or exchange your purchase. If there is a defect, please include photos of the problem.

Package with all original tags and bags included, your name and we will send our courier to collect the parcel once the return fee has been paid and reflects in our account.

On receipt of your return in good order, we will email you with the available options for your refund or exchange. In the case of a full refund, we’ll request your bank details as Payfast keeps these confidential.

Please allow 5 - 10 working days for the refund to process.

See our refund policy here.

If you have ordered an item in the wrong size/colour/print, we will happily exchange it for you depending on stock availability.

Please email returns@sherbert.co.za, indicating that you would like either to exchange or get store credit. We do not offer cash refunds on exchanges due to errors made by the customer in variant selection on orders. Once we receive your returned item in original packaging and condition, we will process your exchange or issue your store credit.